All end of Life and End of Sale announcements are listed here: https://www.cisco.com/c/en/us/products/eos-eol-listing.html.
Supported Cisco Endpoints
The following table lists Cisco endpoints that are supported with this release of Cisco Unified Communications Manager. For endpoints that have reached End of Sale (EOS), or End of Software Maintenance, click the EOS link to view support details.
 Note | Unless they are specified in the "Deprecated Phone Models" list, phone models that are End of Software Maintenance will continue to be supported on the latest Unified Communications Manager releases. However, they will not take advantage of any new Unified Communications Manager or firmware features associated with that release. |
| Device Series | Device Model |
|---|---|
| Cisco Unified SIP Phone 3900 Series | Cisco Unified SIP Phone 3905 |
| Cisco Unified IP Phone 6900 Series | Cisco Unified IP Phone 6901 |
| Cisco IP Phone 7800 Series | Cisco IP Phone 7811 Cisco IP Phone 7821 Cisco IP Phone 7841 Cisco IP Phone 7861 Cisco IP Conference Phone 7832 |
| Cisco Unified IP Phone 7900 Series | Cisco Unified IP Phone Expansion Module 7915—EOS Notice Cisco Unified IP Phone Expansion Module 7916—EOS Notice Cisco Unified IP Phone 7942G—EOS Notice Cisco Unified IP Phone 7945G—EOS Notice Cisco Unified IP Phone 7962G—EOS Notice Cisco Unified IP Phone 7965G—EOS Notice Cisco Unified IP Phone 7975G—EOS Notice |
| Cisco IP Phone 8800 Series | Cisco IP Phone 8811, 8831, 8841, 8845, 8851, 8851NR, 8861, 8865, 8865NR Cisco Wireless IP Phone 8821, 8821-EX—EOL Notice Cisco Unified IP Conference Phone 8831—EOS Notice Cisco IP Conference Phone 8832 Cisco Video Phone 8875 Cisco Video Phone 8875NR |
| Cisco Unified IP Phone 8900 Series | Cisco Unified IP Phone 8945—EOS Notice Cisco Unified IP Phone 8961—EOS Notice |
| Cisco Unified IP Phone 9900 Series | Cisco Unified IP Phone 9951—EOS Notice Cisco Unified IP Phone 9971—EOS Notice |
| Cisco Jabber | Cisco Jabber for Android Cisco Jabber for iPhone and iPad Cisco Jabber for Mac Cisco Jabber for Windows Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Cisco Jabber Guest Cisco Jabber Software Development Kit Cisco Jabber for Tablet |
| Cisco Headset Series | Cisco Headset 320 Cisco Headset 520 Cisco Headset 530 Cisco Headset 560 Cisco Headset 720 Cisco Headset 730 |
| Cisco IP Communicator | Cisco IP Communicator—EOS Notice |
| Webex | Webex App Webex Room Phone Webex Desk Webex Desk Hub Webex Desk Pro Webex Desk Limited Edition Webex Share—EOS Notice Board 55, 55S, 70, 70S, 85, 85S Webex Room Panorama Webex Room 70 Panorama Webex Room 70 Panorama Upgrade Room 70 Room 70 G2 Room 55 Room 55 Dual Room Kit Pro Room Kit Plus Room Kit Room Kit Mini Webex Room USB |
| Webex Wireless Phone 800 Series | Webex Wireless Phone 840 Webex Wireless Phone 860 |
| Webex Meetings | Webex Meetings for iPad and iPhone Webex Meetings for Android |
| Cisco Analog Telephony Adapters | Cisco ATA 190 Series Analog Telephone Adapters—EOS/EOL Notice Cisco ATA 191 Series Analog Telephone Adapters |
| Cisco DX Series | Cisco Webex DX70—EOS Notice Cisco Webex DX80—EOS Notice Cisco DX650—EOS Notice |
| Cisco TelePresence IX5000 | Cisco TelePresence IX5000 |
| Cisco TelePresence EX Series | Cisco TelePresence System EX90—EOS Notice |
| Cisco TelePresence MX Series | Cisco TelePresence MX200 G2—EOS Notice Cisco TelePresence MX300 G2—EOS Notice Cisco TelePresence MX700D—EOS Notice Cisco TelePresence MX800S—EOS Notice Cisco TelePresence MX800D—EOS Notice |
| Cisco TelePresence SX Series | Cisco TelePresence SX10—EOS Notice Cisco TelePresence SX20—EOS Notice Cisco TelePresence SX80—EOS Notice |
Cisco Unified Communications Manager Release 12.5(1) is a part of Cisco Collaboration Systems Release 12.5. For a list of firmware versions that are used for each Cisco endpoint, see the Cisco Collaboration Systems Release Compatibility Matrix at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html.
For information about Device Pack compatibility to support the phones, see the Cisco Unified Communications Manager Device Package Compatibility Matrix at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix.html.
End of Support
The following table lists Cisco endpoints that have reached the End of Support date, but which are not yet deprecated. Unlike deprecated endpoints, you can still deploy these endpoints in the latest release, but they are not supported actively, are not tested, and may not work.
Click the links to view support announcements for each endpoint.
For information on all of the End of Support and End-of-Life products, see https://www.cisco.com/c/en_ca/products/eos-eol-listing.html.
| Cisco Endpoints at End of Support |
|---|
|
Deprecated Phone Models
The following table lists all the phone models that are deprecated for this release of Unified Communications Manager, along with the Unified CM release where the phone model first became deprecated. For example, a phone model that was first deprecated in Release 11.5(1) is deprecated for all later releases, including all 12.x releases.
If you are upgrading to the current release of Unified Communications Manager and you have any of these phone models deployed, the phone will not work after the upgrade.
| Deprecated Phone Models for this Release | First Deprecated as of Unified CM... |
|---|---|
| 12.0(1) and later releases |
| 11.5(1) and later releases |
For additional information, refer to Field Notice: Cisco Unified Communications Manager Release 11.5(x) does not support some deprecated phone models at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/fieldNotice/cucm_b_fn-deprecated-phone-models-1151.html.
For additional information refer to the Field Notice: Cisco Unified Communications Manager Release 12.0(x) does not support some deprecated phone models at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_0_1/deprecated_phones/cucm_b_deprecated-phone-models-for-1201.html.
Upgrades that Involve Deprecated Phones
If you are using any of these phones on an earlier release and you want to upgrade to this release, do the following:
-
Confirm whether the phones in your network will be supported in this release.
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Identify any non-supported phones.
-
For any non-supported phones, power down the phone and disconnect the phone from the network.
-
Provision a supported phone for the phone user. You can use the following methods to migrate from older model to newer model phones:
-
Once all the phones in your network are supported by this release, upgrade your system.
Note | Deprecated phones can also be removed after the upgrade. When the administrator logs in to Unified Communications Manager after completing the upgrade, the system displays a warning message notifying the administrator of the deprecated phones. |
Licensing
You do not need to purchase a new device license to replace a deprecated phone with a supported phone. The device license becomes available for a new phone when you either remove the deprecated phone from the system, or when you switch to the new Unified Communications Manager version, and the deprecated phone fails to register.
